Return & Refund Policy
In rare cases, if any product is damaged or lost in transit, we will offer you the full refund.
We offer a 2-Day return policy. Returns are accepted only for the following reasons:
- Damaged Product
- Incomplete Product
- Incorrect Product
We accept returns if the return is a result of our error, that is, if you received an incorrect or defective item. Please email us at firstname.lastname@example.org with supporting photographs for reporting any damages within 2 days of receipt of the artwork.
The product will have to be self-shipped to us in the same condition it was delivered. Pisarto would pay for the return shipping along with the amount equal to the Paid amount for the artwork.
We are unable to offer refunds if an incorrect or incomplete shipping address is entered by you, or there are failed delivery attempt by our shipping agency or the recipient refuses the package. Please make sure to mention your complete address including any landmark (if any) for proper and timely delivery of your shipment. Any re-shipment will be charged extra.
Refunds will be credited to your account within two weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return, our internal process and the bank’s processing time.